Overview

All sales are final unless the item meets the following criteria:

• Item is incorrect
• Item is not working and is stated as working
• EU customers after the 14 day return window

All untested items are considered not working or partially working.

Returns

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at vintkeys@gmail.com. Or use your account for EU based customers via your Shopify account: Returns Request

Submit a return request

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

Sign in to your account: In the "Email" field, enter your email address, and then click "Continue".

In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

Go back to the online store, and then enter a six-digit verification code.

Click "Request return" for the order that you want to submit the return for.

If your order has more than one item, then select the items that you want to return.

Select a return reason and add a note for the store.Click "Request return".

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at vintkeys@gmail.com. 

Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.